Frequently Asked Questions (FAQ)
What are the discounts for wholesale buyers?If the total amount of your purchase is over £ 500 including VAT, please send us a request for wholesale prices. Send request.
How do I know if an item is in stock?We only offer you a product if it is in stock in our warehouse so you can be sure that when you add it to your basket and place your order you're going to receive it fast. If an item is on order with one of our suppliers you can enter your email address on the product page and we will notify you when it's back in stock.
Can you provide a VAT invoice?Yes, we send a full VAT invoice with every order by e-mail a PDF copy.
I am a business buyer from the European Union, can I buy products without VAT?Yes, of course, for this you need to provide your valid EU VAT number.
What is your returns policy?If you order goods incorrectly or are not entirely happy with them you can return them to us in their original packaging within 30 days and receive a refund. See our returns page for more details.
Can I track my Order?
- Once your Order will be dispatched, you will receive email and/or SMS-message on your mobile phone with a tracking link and tracking number.
- You can go to My Account, click on Order history and your order status will be shown. To track a parcel once it has been despatched, select the order from the Order History page. Click on the parcel carrier name to link through to their website and the tracking details for your delivery.
What happens if I’m not in when you deliver?
If you are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
I have a complaint, what do I do?We will try to resolve the complaint within 3 working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us.
Still have questions?Please send them to us!.